In accordance with government directives, East Riding Theatre has suspended all public performances until further notice, and the building is closed.
A small and dedicated team of volunteers have been working from home to contact all ticket-holders and arrange refunds/vouchers/donations. As we cannot access the building, we are currently unable to refund anyone who booked over the phone or in person because we can only process those transactions via the onsite PDQ machine. In the meantime, we will record these purchases on each customer’s record. If you require an immediate refund, however, please email email@example.com with your phone number and you will be contacted asap.
We can’t apologise enough for the extended delay and ask that you bear with us and be patient. We are working as hard as we can to reach you and process the transactions as quickly as possible. We are asking ticket-holders to consider donating the cost of tickets to ensure that our theatre stays thriving, long after this crisis is past.
Everyone we have been in contact with has been so understanding and the support has been incredible, resulting in a few tears shed by our overwhelmed volunteers. We feel blessed to be surrounded by such a kind community.
We are also looking into ways ERT can use online platforms to ensure our community continues to connect with ERT whilst we are closed. We already regularly provide some light-relief on ERT’S Facebook Page for you to enjoy and we are currently developing more ambitious material. Further details regarding these plans will follow asap.
Take care of yourself, accept the support of your local community and remember we are in this together.
Best wishes always
The ERT Team