How we are keeping you safe

We have been hard at work making sure that our theatre is covid-secure and we are proud to say that we are nationally recognised as See It Safely approved by the Society Of London Theatre & UK Theatre.

Here is a list of ways in which we are ensuring your safety.

One-Way System

To ensure your safety we have introduced a one-way system. Upon arrival audiences will enter via the rear of the building, checking their tickets, signing in via the NHS Track and Trace app and picking up their pre-ordered drinks in the bar. Audiences will then make their way through to the main auditorium. 

We ask that you remain in your seats until the interval (if applicable), when you’ll be able to access the toilets by leaving the auditorium through doors at the back of the room and walking round to the rear of the building again.

Thorough and regular Cleaning 

We are maintaining high levels of cleanliness and hygiene across every aspect of your visit. Regularly cleaning surfaces with industrial-strength cleaning products, we are paying close attention to high-touch zones including door handles, seats, drink cups and so on and all members of staff are regularly using hand sanitiser and face coverings.

Socially-Distanced Seating

In order to reduce the potential for close contact with other audience members and give you enough space to feel safe enough to enjoy the show, we have reduced the number of seats that are available to book.

We have adapted our current seating plan to introduce social distancing measures. Audiences will only be able to book seats in social-distanced singles or pairs. As you book your tickets, please bear in mind that parties of more than two will have to sit separately.

These changes maintain current government guidelines and we will be reviewing our booking process consistently, making changes when we believe it is safe to do so.

Hand Sanitiser Stations

We have installed hand sanitiser stations throughout the building. We ask that you please make use of these regularly to keep yourself and others safe.

Track and Trace

Whilst your tickets are checked at the door, you will be asked to check-in on the NHS’ Track and Trace app using the QR code provided. 

If you do not have a smart phone capable of accessing the app you will be asked to fill in a form that details your name, address and contact details.

*All details will be destroyed after 21 days.

We appreciate your continued support!

We’d like to say a huge thank you for your continued cooperation. We understand that it can be difficult to feel comfortable in public spaces at the moment so we’ve introduced a series of comprehensive safety policies to keep you and our staff safe.

We’d like to kindly ask that you read and digest the safety information provided and attend the theatre with an understanding of what to expect.

Thanks again and see you soon!

If you’d like to learn more about our safety policies please visit our Frequently Asked Questions, read about What you can do to keep safe, or, check out our Access Guide.

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