Access Guide

East Riding Theatre remain committed to championing accessibility for our visitors.

 

TOILETS

East Riding Theatre has fully accessible toilets in the CaféBar located next to the bar at the right hand side.

 

WHEELCHAIR USERS

The main auditorium has two permanent wheelchair spaces (own wheelchair to be provided) and one companion seat next to each of them. Wheelchair spaces cannot be booked online.

Currently wheelchair spaces cannot be booked online. To make a booking please call this number01482 874050, or visit the box office.

For your safety, we cannot allow the transfer of wheelchair users into theatre seats.

 

Carer Tickets

Carer tickets are specifically for visitors who require support due to a disability, medical condition, or other access need that makes independent attendance difficult or unsafe. There are only two carer tickets available per show, and these are sold on a first come first served basis.
To qualify, you must present official documentation that confirms your need for support, either when tickets are purchased in person at the box office, or by emailing your documentation to admin@eastridingtheatre.co.uk.
Accepted documentation (one of the following):
  • Personal Independence Payment (PIP) – award letter showing Daily Living or Mobility component
  • Disability Living Allowance (DLA) – Care or Mobility component
  • Attendance Allowance
  • Access Card with +1 symbol – issued by Nimbus Disability
  • Letter from a medical professional (e.g. GP or consultant), dated within the last 12 months, clearly stating the requirement for a carer to support you during public outings (this does not include diagnosis letters)
  • Social Services care package documentation confirming formal support needs
Please note: Documentation must clearly state that you require support or supervision.
We also accept registered carer cards issued by a local authority council if you have a single registered carer.
Important Notes
  • A Blue Badge or general proof of disability is not sufficient on its own, unless accompanied by one of the accepted documents listed above.
  • Carer tickets cannot be used without the accompanying guest who requires assistance.
  • If you’re unsure whether your documentation qualifies, feel free to contact us.

 

ASSISTANCE DOGS

Assistance dogs are welcome in the building and main auditorium.

HEARING LOOP SYSTEM

East Riding Theatre has a basic ‘induction loop’. To access the induction loop with your hearing aids, you will need to be seated in the centre block and put your hearing aid into T-Position.

Please be aware: Most newer models of hearing aids automatically adapt to the aural environment, so are not compatible with ERT’s loop.

If you are nervous or would like to be discreet about your hearing aids when calling the box office, you can ring and ask to speak to an access advisor. Please refer to the information below under ‘Access Advisor’ for more information.

 

FURTHER QUIERES

If you would like ERT to be made aware of your access needs for a performance or require further information of ERT’s current access procedures, please contact the box office on 01482 874050 and ask to speak to Esther, at admin@eastridingtheatre.co.uk

OUR NEW ‘WHAT’S ON?’ GUIDE FOR SEPTEMBER – FEBUAURY 2025 IS NOW AVAILABLE. CLICK HERE TO DOWNLOAD YOUR COPY NOW…

We appreciate your continued support!

We’d like to say a huge thank you for your continued cooperation. We understand that it can be difficult to feel comfortable in public spaces at the moment so we’ve introduced a series of comprehensive safety policies to keep you and our staff safe.

We’d like to kindly ask that you read and digest the safety information provided and attend the theatre with an understanding of what to expect.

Thanks again and see you soon!

If you’d like to learn more about our safety policies read about How we are keeping you safe, What you can do to keep safe, or, visit our Frequently Asked Questions.

Skip to content