Your Visit

General Information

For general enquiries
Box office:  01482 874050
Email: boxoffice@eastridingtheatre.co.uk

Current Box Office Opening Times:
Tuesdays to Fridays, 10am-4pm.

ERT’s Café is currently CLOSED

Help Ert and continue to support our local artists

Staying safe during covid

As we welcome you back, your wellbeing and safety is our absolute priority. As a result, we have introduced a series of COVID safety measures to ensure that you remain safe and comfortable throughout your visit.

As a theatre, we are proud to say that we are ‘See It Safely approved‘ by the Society Of London Theatre & UK Theatre. We follow the latest government and performing arts guidelines and we are committed to keeping our theatre COVID-secure.

As guidelines change and we receive your feedback, we will update our approach accordingly. Please return to this page before your visit to ensure that you have the most up-to-date information.

In preparation for your return we have created a ‘Frequently Asked Questions’ as well as a guide on ‘How we are keeping you safe’ and ‘How you can keep yourself and others safe’. Click the links below to read more.

How we are
keeping you safe

how you can
stay safe

Accessibility
guide 

frequently asked questions

Getting here

East Riding Theatre is situated in Lord Roberts Road, adjacent to the Law Courts.

Free car parking is available for patrons from 6 pm Monday to Friday. All day Saturday the car-park is pay and display, free parking on Saturday evenings from 6 pm and all day Sunday.

Please note there is no onsite car parking at ERT for weekday matinees.

By Train:
We are just 5 minutes’ walk from Beverley Rail Station. If you are looking for train tickets to Beverley, book with Hull Trains and you can save up to 60% on your tickets.

Visit Trainline.com

Access

The main auditorium has two permanent wheelchair spaces (own wheelchair to be provided). We can also accommodate a further four wheelchairs – these four spaces must be booked 3 days in advance of the performance date. Wheelchair spaces cannot be booked online. To make a booking please call 01482 874050 or email: boxoffice@eastridingtheatre.co.uk

Fully accessible toilets are available in the Café Bar within easy reach of the main auditorium.

For your safety, we cannot allow the transfer of wheelchair users into theatre seats.

If you have any additional access needs, including assistance with evacuation, please email: boxoffice@eastridingtheatre.co.uk

Assistance dogs are welcome in the building and main auditorium. Let us know in advance if you need a dog-sitter and we will arrange this, please email: boxoffice@eastridingtheatre.co.uk

If you would like to read more about access policy during COVID, please visit: www.eastridingtheatre.co.uk/your-visit/access-guide/

Terms and Conditions

Ticket Policy

In line with other theatres in the region, ERT does not offer refunds.

Only in exceptional circumstances, where a show is cancelled, would we refund a ticket.

If you are unable to attend the performance due to COVID, you will be able receive a refund for your ticket or you are welcome to exchange it for credit or an alternative performance date.

We try, but cannot guarantee, to resell unwanted tickets only if the show is completely sold out and only if tickets are signed and returned to the box office in person. Print at home tickets should also be printed, signed and returned. If tickets are shown on a phone, customers will be asked to sign confirmation of return.

Once tickets are returned, they become invalid with immediate effect.

A charge of £1.50 per ticket will apply if successfully we resell tickets, in which the customer’s ERT account will be credited minus the transaction fee.

Transfers to a different performance of the same show can be processed subject to 72 hours advance notice and a immediate payment of a single admin fee of £1.50 per transaction.

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