FAQs
Is it possible to buy a ticket on the door?
We advise that you book your tickets in advance to avoid disappointment, however tickets will be available on the door. We recommened ringing beforehand to check availability.
Can I pay with cash?
Yes, we do accept cash.
What if I have specific access needs?
Please refer to our access guide which will outline how we will assist you.
If you have any specific access requirements that we have not covered already, please email: boxoffice@eastridingtheatre.co.uk
Can I buy gift vouchers?
Yes, you can order gift vouchers online, over the phone, or in-person from our box office.
Can I get a refund if I can’t attend or a show is cancelled?
Only in exceptional circumstances, where a show is cancelled, would we refund a ticket. Please check our full terms and conditions at the bottom of the Your Visit page for more information.
What time should I arrive before a show?
People who do not wish to stay in the bar can arrive and take their seats up to 20 minutes before the show starts.
Do you have a cloakroom?
We do not operate a cloakroom.
Where can I park?
Free car parking is available for patrons from 4pm Monday to Friday. On Saturdays and public holidays the car park is ‘pay and display’ until 6pm. There is free parking on Saturday evenings from 6pm and all day on Sunday. Sat Nav code: HU17 9BE.
Please note: There is no onsite car parking available at ERT for weekday matinees.
What happens if I can’t find/forget my tickets?
If you cannot find your ticket or you forget to bring it, don’t worry, please head to box office and there will be a volunteer who will be able to assist you.
Can I buy a drink to take into the auditorium?
Yes, but it must be in plastic glass.
Can I leave the theatre during the show?
If possible, please remain in your seat for the duration of the performance. Should there be an emergency, please notify a member of staff.
Can I buy an ice cream?
During the interval you will be able to purchase ice cream.
Still have questions?
We understand that it can be quite an overwhelming experience coming into the theatre, so if you have any questions please feel free to email us at: boxoffice@eastridingtheatre.co.uk
We endeavour to reply to you as quickly as possible.
We’d like to say a huge thank you for your continued cooperation. We understand that it can be difficult to feel comfortable in public spaces at the moment so we’ve introduced a series of comprehensive safety policies to keep you and our staff safe.
We’d like to kindly ask that you read and digest the safety information provided and attend the theatre with an understanding of what to expect.
Thanks again and see you soon!
If you’d like to learn more about our safety policies read about How we are keeping you safe, What you can do to Stay Safe, or, visit our Access Guide.
