Access Guide

East Riding Theatre remain committed to championing accessibility for our visitors. Although we have introduced a one-way system into the rear of the building, people with access needs will be able to enter using the wheelchair ramp situated at our usual entrance at the side of the building (Entrance A).

 

ACCESS ENTRANCE

People with access needs will be able to enter through the usual entrance which is located at the side of the building.

 

FACE MASKS

To help keep others safe, we are asking you to wear a face covering throughout the building. You are able to remove this to consume food and drink.

If you have been advised by a medical professional or have an exemption on the grounds of mental, physical or hidden disability, we recognise and support the Government’s exemption cards which are available to download for free at: www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own

 

TOILETS

East Riding Theatre has fully accessible toilets in the CaféBar located next to the bar at the right hand side.

 

GUIDES

Front of House staff are trained as guides for visually impaired patrons and are always happy to assist.

 

WHEELCHAIR USERS

The main auditorium has two permanent wheelchair spaces (own wheelchair to be provided) and one companion seat next to each of them. Wheelchair spaces cannot be booked online. To make a booking please call 01482 874050 or email boxoffice@eastridingtheatre.co.uk

For your safety, we cannot allow the transfer of wheelchair users into theatre seats.

 

ASSISTANCE DOGS

Assistance dogs are welcome in the building and main auditorium. Let us know in advance if you need a dog-sitter and we will arrange this, please email boxoffice@eastridingtheatre.co.uk

 

HEARING LOOP SYSTEM

East Riding Theatre has a basic ‘induction loop’. To access the induction loop with your hearing aids, you will need to be seated in the centre block and put your hearing aid into T-Position. During this time, you will not be able to choose your seats, so please call the box office to ensure you are seated correctly.

Please be aware: Most newer models of hearing aids automatically adapt to the aural environment, so are not compatible with ERT’s loop.

If you are nervous or would like to be discreet about your hearing aids when calling the box office, you can ring and ask to speak to an access advisor. Please refer to the information below under ‘Access Advisor’ for more information.

 

SIGNAGE

There will be clear signage in and outside of the building to indicate covid safety measures and where each entrance is located including the access entrance.

 

ACCESS ADVISOR

If you would like ERT to be made aware of your access needs for a performance or require further information of ERT’s current access procedures, please contact the box office on 01482 874050 and ask to speak to one of our access advisors. Alternatively you can email one of our access advisors, Charlotte, at charlotte@eastridingtheatre.co.uk  

We appreciate your continued support!

We’d like to say a huge thank you for your continued cooperation. We understand that it can be difficult to feel comfortable in public spaces at the moment so we’ve introduced a series of comprehensive safety policies to keep you and our staff safe.

We’d like to kindly ask that you read and digest the safety information provided and attend the theatre with an understanding of what to expect.

Thanks again and see you soon!

If you’d like to learn more about our safety policies read about How we are keeping you safeWhat you can do to keep safe, or, visit our Frequently Asked Questions.

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