Contact Us

East Riding Theatre
10 Lord Roberts Road
Beverley
HU17 9BE

East Riding Theatre is situated in Lord Roberts Road, adjacent to the Law Courts.

Current Box Office Opening Times: Tues-Fri 10 am – 4 pm or Sat 10 am – 12 noon.

Phone 01482 874050.

Free car-parking is available for patrons from 6pm Monday to Friday. All day Saturday the car-park is pay and display, free parking on Saturday evenings from 6pm and all day Sunday.

By Train: We are just 5 minutes’ walk from Beverley Rail Station. If you are looking for train tickets to Beverley, book with Hull Trains and you can save up to 60% on your tickets.

Contact

Tickets/General enquires/Volunteering – boxoffice@eastridingtheatre.co.uk

Marketing/Press enquiries – James@eastridingtheatre.co.uk

Café – housecafe@eastridingtheatre.co.uk

Technical enquiries – simon@eastridingtheatre.co.uk

Theatre Manager – Sue@eastridingtheatre.co.uk

 

Access

The main auditorium has two permanent wheelchair spaces (own wheelchair to be provided). We can also accommodate a further four wheelchairs – these four spaces must be booked 3 days in advance of the performance date. Wheelchair spaces cannot be booked online. To make a booking please call 01482 874050 or email: boxoffice@eastridingtheatre.co.uk

Fully accessible toilets are available in the Café Bar within easy reach of the main auditorium.

For your safety, we cannot allow the transfer of wheelchair users into theatre seats.

If you have any additional access needs, including assistance with evacuation, please email boxoffice@eastridingtheatre.co.uk

Assistance dogs are welcome in the building and main auditorium. Let us know in advance if you need a dog-sitter and we will arrange this, please email boxoffice@eastridingtheatre.co.uk

Restricted view

Depending on the show, the seats to either side of the stage may have restricted views.

Terms and Conditions

Last Minute Availability: In the event of a sold-out performance, last minute tickets may become available before or on the day of the show. Customers on a waiting list take priority for these tickets after which they are made available to customers who enquire at the Box Office in person or via phone calls. Tickets are sold at published price.

Reselling tickets: We can try to resell unwanted tickets for you only if the performance has sold out. ERT does not offer refunds so the value of resold tickets, less an admin charge of £1.50 per ticket, will be credited to your ERT account to use for future ticket purchases.

If the performance is not sold out, you will need to contact us again nearer the performance date as explained in number 4** below.

How to initiate reselling your tickets in advance for a sold-out performance

1 FIRST – Speak to Box Office staff at least 72 hours before which your original booking is valid. Tickets will only be offered for resale by ERT for a performance that has sold out.

2 After you have spoken to Box Office staff, tickets for resale must be either returned in person or an email to boxoffice@eastridingtheatre.co.uk must be received authorising your wish to resell the tickets. The resale process will then start.

3 Please note, tickets will become invalid once you request a resale and, if the ticket is not resold, no credit will be made. We will let you know whether the tickets have been resold or not on the next working day after the start of the performance. Customers’ accounts for resold tickets will be credited less an admin charge of £1.50 per ticket.

4 **If you contact us less than 72 hours before the day of the performance, we will try to resell tickets without advance notification, only if the performance is sold out. We will not try to resell the tickets unless we receive immediate written confirmation by email or immediate return of unwanted tickets. Conditions as stated in number 3 apply.

Transfers: Tickets can be transferred for an admin fee of £1.50 per transaction. Tickets can only be transferred to a different performance of the SAME show and any increase in price must be paid at the time of exchange.

If the new tickets are of cheaper value, your East Riding Theatre account will be credited with the difference.

How to transfer your tickets.

1 FIRST, speak to Box Office staff to start the transfer at least 72 hours before the start of the performance for which your original booking is valid.

2 Once you pay the £1.50 transfer fee per transaction, the old tickets immediately become invalid and your new tickets will be issued.

3 You must ensure your unwanted tickets are returned to the theatre in person/by post or you can send an email to boxoffice@eastridingtheatre.co.uk confirming the transfer