Is it possible to buy a ticket on the door?
What happens if I feel ill before my visit?
Similarly, if you or someone you live with has been in contact with someone who has contracted coronavirus within the last 14 days, please refrain from attending the theatre and self-isolate.
What if I feel ill after my visit?
Can I pay with cash?
What if I have specific access needs?
Can I sit with my friends and other households?
Due to the small size of our auditorium, all of our seating will be socially-distanced in groups of ones or twos. You may sit with a friend or another household in one of these groups of two provided you have booked together.
To help us maintain a safe environment for everyone, including our staff, we courteously ask that you do not mingle outside of your individual groups and that you appreciate that staff may convey a gentle reminder should you do so.
If you are aware of audience members behaving inappropriately and are concerned about safety please inform a member of staff.
Can I buy a single ticket?
Yes, you can buy and individual seat. (If ‘One Ticket’ isn’t available online, please ring the box office to book your single ticket)
Please be aware however that, due to the nature of our seating plan and ticketing system, when you purchase one ticket it will appear in your cart as two seats.
The price and the words ‘one ticket’ in brackets (see below) will indicate that you are purchasing just one ticket.
For The Dumb Waiter, you will be able to pick your own seats and there will be single seat options available.
Do I need to wear a face covering when I come to the theatre?
To help keep others safe, we are asking you to wear a face covering throughout the building. You are able to remove this to consume food and drink.
If you have been advised by a medical professional or have an exemption on the grounds of mental, physical or hidden disability, we recognise and support the Government’s exemption cards which are available to download for free at: www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own
Please note that a face covering should cover the nose and mouth areas completely.
Where can I find out what East Riding Theatre are doing to maintain safety during my visit?
Can I buy gift vouchers?
Are the toilets open?
Can I get a refund if I can’t attend or a show is cancelled?
If you are unable to attend the performance due to COVID, you will be able receive a refund for your ticket or you are welcome to exchange it for credit or an alternative performance date.
What time should I arrive before a show?
The arrival time for performances are currently staggered to avoid overcrowding the theatre. Please refer to the ‘entry time’ stamped on your ticket and booking confirmation (see in image below).
The Dumb Waiter does not have specific arrival times at the moment, but should we decide to introduce them, you will receive an email regarding your allocated time.
Currently ERT is opening to the public 30 minutes before a show.
Do you have a cloakroom?
Where can I park?
Please note there is no onsite car parking available at ERT for weekday matinees.
Are you using Track and Trace?
Yes, upon arrival you will be encouraged to check-in to the Track and Trace app. If you fall ill after attending the theatre, please update your app accordingly so that we can effectively trace any possible spread of the virus.
If you do not have a smart phone capable of accessing the app you will be encouraged to fill in a form that details your name, address and contact details.
*All details will be destroyed after 21 days.
What happens if I can’t find/forget my tickets?
Can I buy a drink to take into the auditorium?
Can I leave the theatre during the show?
What should I do if I am concerned about another visitor’s behaviour?
Can I buy an ice cream?
Still have questions?
We understand that it’s quite an overwhelming experience coming back into the theatre so if you have any questions, please feel free to email us at: firstname.lastname@example.org
We endeavour to reply to you as quickly as possible and we’d like to reassure you that we are doing our utmost to keep our customers safe.
We’d like to say a huge thank you for your continued cooperation. We understand that it can be difficult to feel comfortable in public spaces at the moment so we’ve introduced a series of comprehensive safety policies to keep you and our staff safe.
We’d like to kindly ask that you read and digest the safety information provided and attend the theatre with an understanding of what to expect.
Thanks again and see you soon!