FAQs

Is it possible to buy a ticket on the door?

We advise that you book your tickets in advance to avoid disapointment, however tickets will be available on the door. We recommened ringing beforehand to check availability.

What happens if I feel ill before my visit?

If you have developed symptoms of coronavirus, which include a high temperature (38°C or above), a new continuous cough, or a change or loss in your sense of taste or smell, please do not visit the theatre.

What if I feel ill after my visit?

If, shortly after visiting the theatre, you fall ill and test positive with coronavirus please self isolate immediately, update your Track and Trace app and contact the theatre at: boxoffice@eastridingtheatre.co.uk

Can I pay with cash?

We only accept card payments, unless you are purchasing an ice cream which is cash only.

What if I have specific access needs?

Please refer to our new access guide which will outline how we will assist you.

If you have any specific access requirements that we have not covered already, please email: boxoffice@eastridingtheatre.co.uk

Can I sit with my friends and other households?

Yes, however for our reduced capacity performances, audiences will only be able to book seating in spaced out pairs or singles. 

People who prefer not to stay in the bar, will be able to take their seats in the auditorium from 20 minutes before the show starts.

Can I buy a single ticket?

Yes, there are single seat options available.

Do I need to wear a face covering when I come to the theatre?

We respectfully ask if you could continue to wear a face covering when visiting ERT.

Where can I find out what East Riding Theatre are doing to maintain safety during my visit?

Please refer to the breakdown of COVID measures we have introduced at:
www.eastridingtheatre.co.uk/your-visit/how-we-are-keeping-you-safe

Can I buy gift vouchers?

Yes, you can order gift vouchers online or in-person from our box office.

Are the toilets open?

Yes, the toilets are open.

Can I get a refund if I can’t attend or a show is cancelled?

Only in exceptional circumstances, where a show is cancelled, would we refund a ticket.

What time should I arrive before a show?

People who do not wish to stay in the bar can arrive and take their seats up to 20 minutes before the show starts.

Do you have a cloakroom?

We do not operate a cloakroom.

Where can I park?

As always, free car parking is available for patrons from 5pm Monday to Friday. On Saturdays and public holidays the car park is ‘pay and display’ until 6pm. There is free parking on Saturday evenings from 6pm and all day on Sunday. Sat Nav code: HU17 9BE.

Please note there is no onsite car parking available at ERT for weekday matinees.

What happens if I can’t find/forget my tickets?

If you cannot find your ticket or you forget to bring it, don’t worry, please notify a member of our front of house volunteers who will be able to assist you.

Can I buy a drink to take into the auditorium?

Yes, but it must be in plastic glass.

Can I leave the theatre during the show?

If possible, please remain in your seat for the duration of the performance. Should there be an emergency, please notify a member of staff.

Can I buy an ice cream?

During the interval you will be able to purchase ice cream.

 Still have questions?

We understand that it’s quite an overwhelming experience coming back into the theatre so if you have any questions, please feel free to email us at: boxoffice@eastridingtheatre.co.uk

We endeavour to reply to you as quickly as possible and we’d like to reassure you that we are doing our utmost to keep our customers safe.

We appreciate your continued support!

We’d like to say a huge thank you for your continued cooperation. We understand that it can be difficult to feel comfortable in public spaces at the moment so we’ve introduced a series of comprehensive safety policies to keep you and our staff safe.

We’d like to kindly ask that you read and digest the safety information provided and attend the theatre with an understanding of what to expect.

Thanks again and see you soon!

If you’d like to learn more about our safety policies read about How we are keeping you safe, What you can do to Stay Safe, or, visit our Access Guide.

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