FAQs

Is it possible to buy a ticket on the door?

We advise that you book your tickets in advance to avoid disapointment, however tickets will be available on the door. Please ring beforehand to check availability.

What happens if I feel ill before my visit?

If you have developed symptoms of coronavirus, which include a high temperature (38°C or above), a new continuous cough, or a change or loss in your sense of taste or smell, please do not visit the theatre and self-isolate.

Similarly, if you or someone you live with has been in contact with someone who has contracted coronavirus within the last 14 days, please refrain from attending the theatre and self-isolate.

What if I feel ill after my visit?

If, shortly after visiting the theatre, you fall ill and test positive with coronavirus please self isolate immediately, update your Track and Trace app and contact the theatre at: boxoffice@eastridingtheatre.co.uk

Can I pay with cash?

We only accept card payments at the moment.

What if I have specific access needs?

Please refer to our new access guide which will outline how we will assist you.

If you have any specific access requirements that we have not covered already, please email: boxoffice@eastridingtheatre.co.uk

Can I sit with my friends and other households?

Due to the small size of our auditorium, all of our seating will be socially-distanced in groups of ones or twos. You may sit with a friend or another household in one of these groups of two provided you have booked together.

To help us maintain a safe environment for everyone, including our staff, we courteously ask that you do not mingle outside of your individual groups and that you appreciate that staff may convey a gentle reminder should you do so.

If you are aware of audience members behaving inappropriately and are concerned about safety please inform a member of staff.

Can I buy a single ticket?

Yes, you can buy and individual seat. (If ‘One Ticket’ isn’t available online, please ring the box office to book your single ticket)

Please be aware however that, due to the nature of our seating plan and ticketing system, when you purchase one ticket it will appear in your cart as two seats.

The price and the words ‘one ticket’ in brackets (see below) will indicate that you are purchasing just one ticket.

For The Dumb Waiter, you will be able to pick your own seats and there will be single seat options available.

Do I need to wear a face covering when I come to the theatre?

To help keep others safe, we are asking you to wear a face covering throughout the building. You are able to remove this to consume food and drink.

If you have been advised by a medical professional or have an exemption on the grounds of mental, physical or hidden disability, we recognise and support the Government’s exemption cards which are available to download for free at: www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own

Please note that a face covering should cover the nose and mouth areas completely.

Where can I find out what East Riding Theatre are doing to maintain safety during my visit?

Please refer to the breakdown of COVID measures we have introduced at:
www.eastridingtheatre.co.uk/your-visit/how-we-are-keeping-you-safe

Can I buy gift vouchers?

Yes, you can order gift vouchers online or in-person from our box office.

Are the toilets open?

Yes, the toilets are open. We are currently operating a ‘one in/one out’ policy and would like to ask audience members to maintain social distancing and follow the one-way system whilst they use the facilities.

Can I get a refund if I can’t attend or a show is cancelled?

Only in exceptional circumstances, where a show is cancelled, would we refund a ticket.

If you are unable to attend the performance due to COVID, you will be able receive a refund for your ticket or you are welcome to exchange it for credit or an alternative performance date.

What time should I arrive before a show?

The arrival time for performances are currently staggered to avoid overcrowding the theatre. Please refer to the ‘entry time’ stamped on your ticket and booking confirmation (see in image below).

The Dumb Waiter does not have specific arrival times at the moment, but should we decide to introduce them, you will receive an email regarding your allocated time.

Currently ERT is opening to the public 30 minutes before a show.

Do you have a cloakroom?

We do not operate a cloakroom.

Where can I park?

As always, free car parking is available for patrons from 5 pm Monday to Friday. On Saturdays and public holidays the car park is ‘pay and display’ until 6 pm. There is free parking on Saturday evenings from 6 pm and all day on Sunday. Sat Nav code: HU17 9BE.

Please note there is no onsite car parking available at ERT for weekday matinees.

Are you using Track and Trace?

Yes, upon arrival you will be encouraged to check-in to the Track and Trace app. If you fall ill after attending the theatre, please update your app accordingly so that we can effectively trace any possible spread of the virus.

If you do not have a smart phone capable of accessing the app you will be encouraged to fill in a form that details your name, address and contact details.

*All details will be destroyed after 21 days.

What happens if I can’t find/forget my tickets?

If you cannot find your ticket or you forget to bring it, don’t worry, please notify a member of our front of house volunteers who will be able to assist you.

Can I buy a drink to take into the auditorium?

We recommend that you pre-order your pre-show drinks, which you can do when purchasing your tickets. Alternatively you can buy your pre-show drinks when you arrive at the theatre.
If there is an interval, you will be able to buy drinks at the bar.

Can I leave the theatre during the show?

If possible, please remain in your seat for the duration of the performance. Should there be an emergency, please notify a member of staff.

What should I do if I am concerned about another visitor’s behaviour?

Please notify one of our front of house volunteers as soon as possible. Should the behaviour persist we will intervene and kindly ask audience members to respect others or be asked to leave the premises.

Can I buy an ice cream?

No ice creams will be on sale for now.

 Still have questions?

We understand that it’s quite an overwhelming experience coming back into the theatre so if you have any questions, please feel free to email us at: boxoffice@eastridingtheatre.co.uk

We endeavour to reply to you as quickly as possible and we’d like to reassure you that we are doing our utmost to keep our customers safe.

We appreciate your continued support!

We’d like to say a huge thank you for your continued cooperation. We understand that it can be difficult to feel comfortable in public spaces at the moment so we’ve introduced a series of comprehensive safety policies to keep you and our staff safe.

We’d like to kindly ask that you read and digest the safety information provided and attend the theatre with an understanding of what to expect.

Thanks again and see you soon!

If you’d like to learn more about our safety policies read about How we are keeping you safe, What you can do to Stay Safe, or, visit our Access Guide.

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