Is it possible to buy a ticket on the door?
We advise that you book your tickets in advance to avoid disapointment, however tickets will be available on the door. We recommened ringing beforehand to check availability.
What happens if I feel ill before my visit?
If you have developed symptoms of coronavirus, which include a high temperature (38°C or above), a new continuous cough, or a change or loss in your sense of taste or smell, please do not visit the theatre.
What if I feel ill after my visit?
Can I pay with cash?
What if I have specific access needs?
Can I sit with my friends and other households?
Due to the small size of our auditorium, all of our seating will be socially-distanced in groups of ones or twos.
People who prefer not to stay in the bar, will be able to take their seats in the auditorium from 30 minutes before the show starts.
Can I buy a single ticket?
Yes, there are single seat options available.
Do I need to wear a face covering when I come to the theatre?
To help keep others safe, we are asking you to wear a face covering throughout the building. You are able to remove this to consume food and drink.
If you have been advised by a medical professional or have an exemption on the grounds of mental, physical or hidden disability, we recognise and support the Government’s exemption cards which are available to download for free at: www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own
Please note that a face covering should cover the nose and mouth areas completely.
Where can I find out what East Riding Theatre are doing to maintain safety during my visit?
Can I buy gift vouchers?
Are the toilets open?
Can I get a refund if I can’t attend or a show is cancelled?
If you are unable to attend the performance due to COVID, you will be able receive a refund for your ticket or you are welcome to exchange it for credit or an alternative performance date.
What time should I arrive before a show?
People who do not wish to stay in the bar can arrive and take their seats up to 30 minutes before the show starts.
Do you have a cloakroom?
Where can I park?
Please note there is no onsite car parking available at ERT for weekday matinees.
What happens if I can’t find/forget my tickets?
Can I buy a drink to take into the auditorium?
Can I leave the theatre during the show?
Can I buy an ice cream?
Still have questions?
We understand that it’s quite an overwhelming experience coming back into the theatre so if you have any questions, please feel free to email us at: firstname.lastname@example.org
We endeavour to reply to you as quickly as possible and we’d like to reassure you that we are doing our utmost to keep our customers safe.
We’d like to say a huge thank you for your continued cooperation. We understand that it can be difficult to feel comfortable in public spaces at the moment so we’ve introduced a series of comprehensive safety policies to keep you and our staff safe.
We’d like to kindly ask that you read and digest the safety information provided and attend the theatre with an understanding of what to expect.
Thanks again and see you soon!